Update #1:Additions since original post:EcoFlow WaveDual Fuel Smart Generator6 more solar panels2 Long lifetime 0-60v 72v 110V 18A 2000W 110V 220V AC to DC PFC SMPS Modular Switching Power SupplyFronius Primo Grid Tied InverterUpdate #2:November 23-2022Added rotary cam switches to select inputs and outputs from solar or SMPSInstalled new Ideal Pulsing 2,000 watt Switch Mode Power Supplies (SMPS) that effortlessly output 1,600 watts to each DPUpdate #3 January 13-2023Added Victron Autotransformer to balance both phase outputs from the DVH. A HUGE shout out and "Thank you" toTre Ntfor forging the path for us on this as he blazed the trail for me on this topic.Update #4 - June 12-2023Added Delta2Max and Wave2Update #5 - July 5-2023Upgraded my Uline shelf systemUpdate #6 - November 10-2023Added Delta2Update #7 - May 17-2024- Added two 240 volt 20 amp NEMA 6-20R outlets each on their own dedicated 20 amp 2 pole breaker to facilitate charging with SMPS using 240 volts or charging DP with AC power at 240 volts using a 14 AWG 6-15P to C13 power cable.Update #8 - May 26-2024- Added rotary cam switch on Victron Autotransformer to be able to select between outputting 240 volts at 15 amps with only one single Delta Pro or outputting 240 volts at 30 amps with 2 Delta Pros.

Quebec winters are cold. -20 to -30 degrees Celsius are regular winter season temperatures. So when the power goes down, the first priority is to stay warm. I am lucky enough to have a pellet stove. But it needs energy to run. My Delta 2 handles it without any issues. In January we lost grid power for 7 hrs. I daisy-chained 2 D2 and was looking at over 12 hrs of heat. No need to say nobody was cold at home. Priceless Thanks, EcoFlow.

Hello,After using EcoFlow products for some time now, I’d like to share one piece of constructive feedback: the only real issue I’ve experienced has been with customer service response times, and I’d like to explain why.It seems that most of your support agents are based in China, which creates a significant delay for customers in North America. When we submit a support request, we typically receive a reply during the night while we're asleep. Then, we respond in the morning—but by the time support replies again, another full day has passed. This back-and-forth significantly slows down the troubleshooting process.When I first purchased EcoFlow products—specifically the Delta Pro 3 and Smart Home Panel 2—I ran into an issue where the Delta Pro 3 wasn’t being recognized by the panel. I contacted support right away, as I was very eager to get everything up and running, especially after such a major investment in products I wasn’t yet familiar with. While the support I received was excellent, the issue took about five days to resolve via email, mostly due to the time zone difference.This is something that likely could have been resolved in a single day if support agents were available in the US or Canada, or at least within the same time zone.Is EcoFlow considering expanding its support operations to include agents in North America to improve response times?P.S. I want to emphasize that the quality of support was great—the issue was solely with the delay caused by time zone differences.Vincent Cadieux

Hey everyone,Just wanted to share my installation experience with the Smart Home Panel 2, Delta Pro 3, and Delta Pro Extra Batteries.I handled the installation myself since I have experience with electrical work, and my stepfather—who's a certified electrician—came by to check everything over. He also gave me a few helpful tips along the way.The installation was done in July 2024, and here’s how I managed to minimize downtime for the house:1. Drilled the necessary holes in the Smart Home Panel 2.2. Mounted the Smart Home Panel 2 on the wall in its final location.3. Ran cables from the Smart Home Panel 2 to a junction box near my main panel and labeled each one.4. Connected the labeled wires to their respective breakers in the Smart Home Panel 2.5. Measured, cut, and prepped the main power cable that would connect to the main panel.6. [MAIN POWER OFF] Turned off power to the main panel.7. Disconnected the circuits I wanted to transfer from the main panel (~30 minutes).8. Routed those cables to the junction box (unless they were long enough to go straight to the SHP2) (~20 minutes).9. Connected those circuits to the pre-labeled cables in the junction box (~30 minutes).10. Double-checked all connections and connected the circuits that went directly into the SHP2 (~30 minutes).11. [MAIN POWER ON] Restored power to the main panel.12. Completed the setup in the EcoFlow app and tested each circuit.In total, the power was down for about two hours, which I thought was pretty reasonable.At first, I had an issue where the Delta Pro 3 wasn't powering the Smart Home Panel 2—there was a red light indicating a fault. I unplugged the bottom battery connection and reconnected everything. After a few tries, everything powered up and has been working flawlessly since.Happy to share more details or tips if anyone needs help!Vincent Cadieux

Hello,I was wondering if EcoFlow’s marketing team has considered investing in local TV advertising, particularly to help build brand recognition among older audiences.Let me explain. I’m 41 and fairly tech-savvy, so I discovered EcoFlow through various online ads and tech communities. However, my parents and in-laws—like many in the baby boomer generation—don’t use the internet much. They’re very interested in having a reliable home backup power solution, and they have the financial means to invest in one. The challenge is that they’ve never heard of EcoFlow, which makes them hesitant to trust a brand they’re unfamiliar with, especially for a multi-thousand-dollar purchase.Unlike younger generations, they still regularly watch local TV. A few well-placed TV ads on regional stations could go a long way in building trust and recognition with this demographic—and open up a major sales opportunity that might currently be overlooked.Just a thought, but I felt it was worth sharing!Vincent Cadieux

Hello,I was wondering if it would be possible to enable an operating mode on the Smart Home Panel 2 while keeping EPS mode active. Currently, this isn’t supported—activating any operating mode prompts a warning that EPS mode will be disabled.If that’s technically not feasible, I’m curious if there could be a workaround using Scheduled Tasks mode, where EPS mode is automatically re-enabled during periods when the battery is charging from the grid (and not actively supplying power to the house).Let me explain my current setup:I’ve configured a scheduled task that powers my home using solar energy during the day (from 10:30 AM to 5:00 PM), then switches back to grid power afterward. The problem is that this setup disables EPS mode, so I have to manually switch it back on every evening after 5:00 PM—and then remember to disable EPS and re-enable the scheduled task the next morning before 10:30 AM. This daily manual switching is tedious and error-prone.While I understand that EPS mode isn’t necessary when running on battery power, it still makes sense to have it enabled while the system is connected to the grid if an operating mode like Scheduled Tasks is active. That way, the home remains protected from outages during non-solar hours without requiring manual intervention.Would love to hear your thoughts on whether this could be improved or automated in future updates.Vincent Cadieux

Hello,I’d like to suggest a feature that I believe would be a great addition to the EcoFlow ecosystem: official support for third-party integrations, such as Home Assistant. This would allow developers to create custom add-ons and integrate EcoFlow devices into their smart home setups more effectively.I personally run an Unraid server at home with Home Assistant, and I use it to manage all of my smart devices—lights, thermostat, Alexa, robot vacuum, and more. Unfortunately, I can’t integrate my Smart Home Panel 2 into Home Assistant, which is a real missed opportunity.There is a community-developed add-on available here:🔗 https://github.com/tolwi/hassio-ecoflow-cloudHowever, I haven’t been able to get it working properly, and I suspect it’s because the API isn’t officially supported.Are there any plans for EcoFlow to offer official API access in the future? This would open up a lot of possibilities for power users and developers.Thanks for considering it!Vincent Cadieux

Hello,I’d like to offer a suggestion to EcoFlow regarding the operating modes. Currently, the system offers three modes: Self-Powered, Scheduled Tasks, and TOU (Time of Use). However, here in Quebec, we have a specific energy pricing system called Dual-Energy (Rate DT).Under this rate, electricity costs 4.963¢/kWh when the outdoor temperature is above -12°C, but jumps to 29.018¢/kWhwhen it drops below -12°C. As you can imagine, energy becomes significantly more expensive during cold weather.It would be extremely useful to have an automatic mode that switches to solar or battery power when the temperature drops below -12°C, and resumes charging the batteries when the temperature rises again. Since the EcoFlow app already connects to weather data (as seen with the Storm Guard feature), this type of temperature-based logic seems very feasible to implement—and would add great value for users in regions with variable energy pricing.Here's a link to the DT rate explained above : https://www.hydroquebec.com/residential/customer-space/rates/rate-dt-how-it-works.htmlWould love to hear your thoughts on this!Vincent Cadieux