EcoFlow River 2 Max for the win?

I’ve owned a RIVER 2 Max for nearly 3 years, and it has saved our food during outages many times—I’ve loved having it!

Unfortunately, my recent service experience has been an uphill battle. I sent my unit in to repair the USB-C port (handled swiftly), but it was returned with a non-functioning AC On/Off button. EcoFlow offered a refurbished replacement which I accepted, but it went out of stock. After being told the model was discontinued, I was offered a modified 500 Wh version (less than my 512 Wh unit). After two weeks of back-and-forth counter-offers, I agreed just to get my backup solution back.

Shortly after, EcoFlow offered to send my damaged unit back so I could pay to trade it in for a RIVER 2 Pro myself. I declined, as customers shouldn’t have to pay out-of-pocket to remedy service-induced damage. Once support realized they couldn’t return my original unit, they agreed to upgrade me to the RIVER 2 Pro. However, due to summer sale stockouts, that was delayed as well.

When I followed up this week, I was told to ‘please be patient’ while they ‘consult internally' and 'if it turns out that we cannot ship the River 2 Pro to you, we will make every effort to arrange an alternative device of equivalent capacity as a replacement solution.' My case opened June 10th. In the 2+ months since, we’ve endured two power outages with zero backup due to a device damaged during routine service so I feel I have a right to be frustrated.

EcoFlow in my opinion is the forefront of innovation for portable battery backup solutions, and I genuinely hope they can finally close this case and restore our outage protection soon!