I am currently experiencing the absolute worse EcoFlow customer service possible.

I purchased two Delta 3 Classics. They arrived on Monday. They will not charge fully. I notified EcoFlow and they set up a service case and provided me with an ID number. They then sent me an email and said that they would be in touch shortly. They never replied to my replies to thier initial email. Never. I have called thier customer service line twice a day for two days. They keep giving me the run-around and say that they are going to email MRA (material return authorization) forms. They promised they would send them this morning and call me back within 2 hours. The did not send them or call back. I called them back this afternoon and requested the forms again. The put me on hold for an hour until thier office closed. They never did come back on the line. I will call them back in the morning and contiune to request the forms that they promised to send me. I am shocked that EcoFlow is treating me this way. I own other EcoFlow producs and have never had a problem with the company before. Buyer beware!