My story was featured on your Summer Sale EU site, but support says I'm "ineligible" for a reward? Plus, where are the Grand Prize results?

Hey EcoFlow community,

I love my gear, but I have run into a major transparency issue regarding the recent Summer Sale Campaign that I want to bring to light.

On June 1, 2026, I submitted my story detailing my apartment balcony setup (an EcoFlow RIVER 3 UPS, powered by a 45W solar panel and charging a 30,000 mAh power bank) which I built on a tight budget to act as emergency backup power for my baby's nursery.

EcoFlow's marketing team loved the story so much that they officially featured my setup and photo on the live Summer Sale carousel website.

However, my experience since then has been incredibly disappointing:

The Eligibility Double-Standard: Despite EcoFlow actively using my personal story, setup details, and photo to promote their brand on their live site, support recently emailed me to claim that I am "not eligible" to receive the guaranteed 2,500 EcoCredits promised to featured users. How can my content be eligible enough to be used for free marketing, but "ineligible" when it comes to honoring your own terms?

No Grand Prize Transparency: The contest ended on July 2nd. The terms explicitly promised a prize draw for a DELTA 3 Classic. It has now been weeks, and there has been zero public announcement, list of winners, or transparency regarding the draw.

Because of the unauthorized commercial use of my content and the lack of transparency surrounding the sweepstakes, I have officially submitted a formal complaint to the Bulgarian Commission for Consumer Protection (КЗП) to coordinate a regulatory audit of this campaign with Czech trade authorities.

Has anyone else in the community had their stories featured on the website only to be denied their promised EcoCredits? And has anyone actually seen verified proof of a grand prize winner?

I would appreciate an official, public response and immediate resolution from the EcoFlow team.