3000 watt smart GEN won't start
hello everyone, new to this group. I hope you all could help me. I purchased a 3000 watt smart generator and for the life of me I can not get it started. oil filled to the correct level 400 ml. new fresh gasoline. internal battery charged up, checked firmware, it said it is up to date. disconnected the battery let it sit for 5 min. reconnect battery, power select switch to manual or to auto mode., display lights up. tried pull starting , tried it with front panel start button, tried to start it with the app. started diagnose things like - yes, the fuel bowl has fuel (cracked the drain screw, fuel was flowing out). pulled the spark plug grounded it to the engine, cranked it over - no spark. and I do not smell fuel on the exhaust side. So not getting fuel and no spark, but cranks. error code is 515- engine does not start. also hooked it up to propane... same thing, no joy. ANY advise what to check? thank you